Start, stop, move account

Before we begin...

Are you a homeowner or a tenant? Please select:

Homeowner Tenant

If you're setting up a new account or transferring an account to a new address, an Account Set-up Charge/Change of Occupancy Charge of $35.00 + HST will be applied to the first bill. This Charge is approved by our regulator, the Ontario Energy Board and covers the cost of opening/transferring a new account, obtaining the meter reading and amending records.

Account information

Primary account holder

First name

Last name

Primary phone number

Mobile phone (optional)

Alternative phone number (optional)

Extension (optional)

The benefits of eBills include:

Easy and convenient - access up to two years of past bills online any time
More security - your information is protected
Less clutter - no more messy stacks of paper to organize
Save trees and energy - better for the environment
Never miss a due date - you'll receive an email when your new bill is ready to view

Email address

Confirm email address

Date of birth

Additional identification

Would you like to add a secondary account holder?

Yes No

Note: Primary account holders are responsible for ensuring the account's in good standing. They can authorize secondary account holders to help manage the account on their behalf. Secondary account holders are those individuals authorized by the primary account holder to manage the account on their behalf. This includes receiving and paying bills.
View our Privacy Policy (opens in new window)

Service information

New service address

Enter your new service address and select it from the list below Please include street number, street name, unit number and postal code.

Is your mailing address the same as above?

Yes No

Mailing address

Country

Enter your mailing address and select it from the list below Please include street number, street name, unit number and postal code.

Street number

Street name

Suffix

Direction (optional)

Unit type (optional)

Unit number (optional)

City

Province

Postal code

Price plan

Choose your preferred price plan

Time-of-Use (TOU) Tiered Ultra-Low Overnight (ULO)

Learn more about the pricing options (opens in a new window).

Review and submit your request

Please note: You must click on the Submit button at the bottom of the page in order to complete the form. After submitting your form, please wait for the the confirmation page to display - this may take a few moments.

Please verify that the information you have entered is correct. If you would like to make changes, click "Previous" to navigate to the appropriate page.

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Start, stop, move account

Before we begin...

Account information

Landlord/property manager information

Primary account holder

Service information

New service address

Mailing address

Price plan

Review and submit your request

Who We Are

What We Do

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Start, stop, move account

Before we begin...

Account information

Landlord/property manager information

Primary account holder

You'll receive your bill electronically (eBills)

Service information

New service address

Mailing address

Price plan

Review and submit your request

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Who We Are

What We Do

Newsletters