Toronto Hydro's Conditions of Service and five reference documents are changing. The proposed implementation date is January 1, 2026.
The revisions focus on updating technical requirements, enhancing policy clarity and improving customer service. These changes provide customers with clearer guidance on their roles and obligations when interacting with Toronto Hydro while ensuring alignment with current processes, standards and regulatory requirements. For more information, refer to the Summary of Proposed Revisions document below.
Proposed main document
Proposed reference documents
- Reference 1. Economic Evaluation Model for Distribution System Expansion (PDF, 264 KB)
- Reference 3. Distributed Energy Resource Requirements (PDF, 1.4 MB)
- Reference 5a. Requirements for the Design and Construction of Customer-Owned Structures (PDF, 301 KB)
- Reference 5b. Construction Standards referenced in Requirements for the Design and Construction of Customer-Owned Structures (PDF, 34.9 MB)
- Reference 6. Metering Requirements 750 Volts or Less (PDF, 1.7 MB)
The proposed main document and proposed reference documents are currently in draft form. Customers can review the proposed changes and submit comments until December 22, 2025. Customers can submit comments using the contact information at the end of this page.