Power outages can happen unexpectedly. Sign up to be notified when there’s an unplanned power outage affecting your home, when we have updates and when power is restored. Choose between text message or email alerts — whatever works best for you.
How to sign up
Follow these steps — it's quick and easy.
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Log in to your self-serve portal
Not registered? Sign up for your online access.
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Click “Outage notifications” on your Account Summary page
Look for the outage notifications icon under the “Additional services” section.
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Add your mobile phone number, email address or both
Choose to be notified by text message and/or email — whatever works best for you.
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Save your settings
A confirmation message will be displayed once you successfully register.
Tip: If you’re already signed up, make sure your contact information is up-to-date so you never miss an alert. Review and update your profile settings
Why sign up?
Instant updates
No need to keep checking manually. We’ll notify you right away.
Peace of mind
Know what’s happening at home so you can plan ahead.
Safety awareness
Stay informed about outages that could impact heating, cooling or medical devices.
24/7 access
Get alerts anytime, anywhere — even when you’re away from home.
