How to sign up
Follow these steps — it's quick and easy.
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Log in to your self-serve portal
Not registered? Sign up for your online access.
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Click “Outage notifications” on your Account Summary page
Look for the outage notifications icon under the “Additional services” section.
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Add your mobile phone number, email address or both
Choose to be notified by text message and/or email — whatever works best for you.
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Save your settings
A confirmation message will be displayed once you successfully register.
Why sign up?
Instant updates
No need to keep checking manually. We’ll notify you right away.
A chance to win
1 of 5 $200 Canadian Tire gift cards — just by signing up between February 2, 2026 and March 2, 2026.
Safety awareness
Stay informed about outages that could impact heating, cooling or medical devices.
24/7 access
Get alerts anytime, anywhere — even when you’re away from home.
Sign up for outage notifications
Please note: Some residential customers are not eligible to receive outage notifications due to system limitations. For example, customers who live in condominiums that are bulk-metered and select residential homes. We understand how valuable these updates are and apologize for the inconvenience. If you’re unable to sign up for outage notifications due to this system limitation, you can still stay informed using our other outage tools and resources, including our outage map and live outage chat, available through our Outage Hub, or by following us on X. We appreciate your understanding while we work to address this issue.
