Customer Action Form (CAF)

If you've received a service repair notice from Toronto Hydro, commonly referred to as a Customer Action Form (CAF), it means that we’ve identified a deficiency on your property that requires immediate repair or replacement. Since this is a deficiency on customer-owned equipment, infrastructure or property, the property owner or property manager is responsible for completing the repairs.

Note for transformer vault owners: Customers who own the transformer vault located on their property are responsible for inspecting, maintaining, repairing and replacing their vault. If you’ve received a CAF for a deficiency to a customer-owned transformer vault, please visit our Customer-Owned Vaults web page for more information.

Why it's important to make repairs to equipment you own

Customers are responsible for the electrical equipment and assets that they own. This includes the responsibility to repair or replace equipment when necessary. These repairs are necessary to maintain the safety and reliability of your electrical equipment and ours. Proper upkeep helps us all avoid potential disruptions to the electrical grid. More information can be found in our Conditions of Service (section 1.7.5).