Our 2025–2029 investment plan

Learn more about our next five-year investment plan and rate application.

On November 1, 2024, following a comprehensive public review process, the Ontario Energy Board released its decision on our 2025–2029 electricity distribution rate application and investment plan.

As the local electricity distributor for the city of Toronto, Toronto Hydro delivers electricity to nearly 1.7 million households and businesses across the city on a daily basis. But the way we do it is evolving.

To ensure we can continue powering Canada’s largest city safely and reliably for years to come, we’ve developed our next five-year investment plan, for 2025 to 2029. In addition to being responsive to legal and regulatory requirements, input from business experts and customer feedback, we've developed our plan to address the following challenges ahead of us:

  • Serving the economic needs of a growing city
  • Renewing and upgrading deteriorating infrastructure
  • Adapting to changes in the way customers use electricity
  • Building resilience in the face of extreme weather and cybersecurity attacks

Powering our future: Our strategic priorities

Our 2025–2029 investment plan is focused in part on three major priorities:

  1. Keeping our grid in good condition

    We’ve invested consistently in the upkeep of our aging infrastructure and improving the performance of our system over the last decade. Moving forward, Toronto Hydro is focused on maintaining and renewing aging, deteriorating and outdated equipment in order to maintain system performance, minimize reliability, safety and environmental risks, and enhance the grid’s capacity to serve our customers.

  2. Modernizing our grid and operations

    Technology is changing the way customers use electricity and how Toronto Hydro operates and manages the grid. As more customers plug into electrified technologies — including those capable of sending electricity back to the grid — we need to invest in building a smarter, more resilient and more efficient grid.

    Our plan includes investments in new smart grid technologies that will help us restore power to customers faster and at a lower cost than today, as well as investments to enable greater customer choice and to strengthen the grid against more frequent extreme weather and cyber attacks.

  3. Preparing the grid for growth

    Serving customers who want to connect to the grid is at the heart of our mandate as an electricity distributor. As the city continues to grow and as more customers turn to electricity to power their homes, vehicles and businesses, Toronto Hydro has a critical role to play in getting the grid ready to serve the city’s growing need for electricity.

    To keep pace, we plan to invest in growing and expanding the local grid to address short-term capacity constraints, and to ensure that customers receive a consistent and efficient customer experience when connecting to the grid.

  1. Identify customer needs, preferences and priorities. [✓]

    In 2022, we asked many types of customers from across the city about their needs and priorities for electricity distribution service.

  2. Use customer feedback to prepare a draft plan. [✓]

    Our planners were given summaries of the key findings from our initial customer engagement to consider as they began developing their plans.

  3. Collect customer feedback on draft plan. [✓]

    We then went back to customers to get feedback on our draft plan and ask customers how the plan could better meet their needs and preferences. More than 33,000 customers completed the survey and 84% of customers supported our draft plan or one that does even more to improve services.

  4. Use customer feedback to finalize the plan. [✓]

    We re-examined and refined our draft plan based on the feedback we received from customers during step 3.

  5. Submit the plan to the Ontario Energy Board (OEB). [✓]

    Finally, we filed our plan with the OEB along with a report summarizing the results of our customer engagement. The OEB, consumer advocates and other interested groups will examine the plan in an open and transparent public process known as a rate application.